November 4-6, 2019 | New Orleans Marriott, New Orleans, LA
Currently, Cindy serves as the Chief Executive Officer of StoneEagle F&I. She has a passion for starting and scaling up businesses, customer service, building partnerships, and challenging the status quo through innovative thinking and strategic execution. Cindy’s commitment to building strong industry relationships and casting a vision for innovation in the future drives her as she pursues what’s possible with the company's powerful team of partners.
Gen. Honoré has 37 years of decorated military leadership—including the crucial role in managing New Orleans’ relief efforts post Hurricane Katrina. Prior to his command of Joint Task Force-Katrina – leading the Department of Defense response to Hurricanes Katrina and Rita in Alabama, Mississippi, and Louisiana – General Honoré served in a variety of command and staff positions which focused on Defense Support to Civil Authorities and Homeland Defense. As Vice Director for Operations, J-3, The Joint Staff, Washington, D.C., and, as the Commander, Standing Joint Force Headquarters-Homeland Security, United States Northern Command, General Honoré’s focus was Defense Support to Civil Authorities and Homeland Defense. keyGeneral Honoré also planned and supported the United States military response to the devastating flooding which swept Venezuela 1999 and Mozambique in 2000. As Vice Director for Operations, he led the Defense Department’s planning and preparation for the anticipated Y2K Millennium anomaly. As Commander of SJFHQ-HLS under NORTHCOM direction, he planned and oversaw the military response to the Space Shuttle Columbia Tragedy and the DC Sniper Shootings.
Motivational speaker George Dans is fired up with passion and drive to help everyone he meets develop themselves to success. George speaks to companies who are looking for real world training solutions, backed with the motivational training to implement what they learn. George has studied human improvement for over 25 years and has read thousands of books on the subject. A published author himself, George has written many articles and books on what it takes to succeed in this market. He is a master of humor and powerful storytelling, bringing unparalleled energy and principals to every audience he speaks for. George had the privilege of serving our country as a ‘Fire Fighter’ and was honored as the ‘Academy Chief’ at the 62nd basic fire academy n Orange County, California. He has the ability to generate contagious energy, which results from his own rich life experiences.
Tariq Kamal is a 15-year publishing veteran with a coverage focus that includes automotive sales, finance, service, agency, and fleet operations. He serves as associate publisher, editor, and contributor for a range of industry publications and digital channels and as an organizer and speaker for the Summit series of events.
Rick McCormick has more than 25 years of sales experience, with over 6 years in the retail automobile business. Rick has also served as an Ordained Minister, and attributes his success in both vocations to consistently asking one question… “What’s your story?” Rick believes the key to helping others is the ability to listen effectively. Over the last 11 years Rick has conducted training for Dealer Groups and General Agencies across the country. He has authored articles on F&I that have appeared in F&I Showroom and Agent Entrepreneur magazine and has consistently presented at the annual F&I Conference and Agent Summit.
Eric Mélon, AKA "Frenchy" has spent more than 32 years working in the automotive industry, developing a world-class reputation for training thousands of successful sales and management personnel throughout the world. Frenchy is currently Senior Vice President, Head of the Dealer Channel at IAS. He first joined First Dealer Resources, now IAS, in 2004 to direct their sales training initiatives and grow dealer relations nationally. Prior to joining FDR, Frenchy served as a dealer development consultant for Chicago based Stuker & Associates, a premier, world-renowned sales training organization. While there, Frenchy was responsible for both national and international accounts as he trained management and sales personnel through the United States, Australia, Canada, and Europe. Prior to working with Stuker & Associates, Frenchy enjoyed a successful career working in automotive retail, with extensive experience in sales, sales management, and upper management.
John has spent the past 30+ years dedicated to the automotive retail business. John worked for 16 years in the dealership environment before becoming a trainer for a Fortune 300 insurance company utilizing his dealership experience to train and develop dealership personnel throughout the United States. He went on to become Vice President of Business Development for that same company working with dealers, dealer groups, third party administrators, manufacturers and other insurance companies throughout the Americas. Today, John directs all training programs for UDS – Ranked 15 consecutive years as a top F&I Training company in America by Dealer vote, as well as a top-rated Compliance provider.
Gil Van Over is the executive director of Automotive Compliance Education (ACE) and the author of Automotive Compliance in a Digital World. ACE is a compliance training and industry certification company. ACE provides varying curricula and certification for all dealership employees involved in the sales and F&I processes, from sales people and managers to office managers and compliance officers. Van Over is also the president of gvo3 & Associates, a nationally recognized compliance consulting, audit, training and review firm. He and his team work with dealerships around the country in implementing F&I and Sales Compliance Management Solutions to help dealers manage and mitigate compliance issues. He is a frequent speaker to industry groups and also provides litigation support on behalf of automotive retailers and insurers.
James Ganther is a co-founder of Automotive Compliance Education. He is also the president of Mosaic Compliance Services, a lawyer- created company that provides legal compliance services on behalf of retail dealerships. Ganther is a member of the National Association of Dealer Counsel, and has been honored as a member of F&I and Showroom’s “Who’s Who in F&I.” He is a frequent author and speaker on compliance topics.
Ritch Wheeler began his career in the car business in 1994, selling cars while attending Baylor University. After graduating in 1995, he decided to stay in the automotive industry and build a career that has grown over 25 years. In the dealership he has held the positions of salesperson, finance director, sales manager, and general sales manager. Wheeler currently works for the award-winning training and development company American Financial & Automotive Services Inc.
O’Loughlin is the director of Compliance for Reynolds & Reynolds. Prior to joining Reynolds in 2006, he was employed by the Office of the Attorney General, State of Florida, from 1990, in the Economic Crimes Section. For most of those years he was involved in the investigation and prosecution of automobile dealers, manufacturers and finance and leasing companies. He was also the mediator of Florida’s Motor Vehicle Lease Disclosure Act, a statute that he assisted in drafting. He has served as a consultant to the Federal Reserve Board’s Leasing Education Committee, an observer/advisor for the Uniform Consumer Leases Act Committee, and has been a consultant to “PrimeTime Live,” “Dateline” and various other media and publications. In addition, Terry routinely assisted numerous states agencies nationally regarding motor vehicle fraud. In 2010, he was elected to the Governing Committee of the Conference on Consumer Finance Law.
After a successful 26-year career with the Van Tuyl Group (VT) / Berkshire Hathaway Automotive (BHA) and MPP Co. Inc., Oltman began consulting for gvo3 & Associates in their compliance practice and joined Elite, as Vice President of Operations. Over the course of his career, Oltman held several sales and management positions. His career started in a Kansas City dealership, where he distinguished himself as a high potential difference maker, earning the positions of Corporate Regional Finance Director and, ultimately, National Director of Finance and Insurance. As Director of Finance, his corporate duties included responsibility for day-to-day operations of the Finance Department at all of the group’s stores. As Senior of Vice President of Sales for Nobilis, Oltman drives new sales opportunities for the Company and oversees the account management teams who service the Company’s national accounts and agency relationships. He holds a Bachelor of Science degree from Missouri State University and is certified with the Institute for Ethical Behavior. Oltman is also a former member of DealerTrack’s Dealer Council.
Lori recently moved to New Jersey to accept the role of Director of Compliance for Holman Automotive. Prior to that, she lived in Colorado for 25 years and was in the automotive industry most of that time. She began as a salesman and quickly moved to finance where she spent 10+ years as a director. She graduated with a law degree from the University of Denver while working full-time as a director. She uses her years of finance experience combined with her law degree to help ensure the dealerships are both productive and compliant.
Bob is currently serving as the VP Strategic Alliances and Business Development. Bob has been in the Automotive industry for 12 years focusing on the Credit Bureau, Compliance and Pre-Screen segments of the industry. Bob has worked closely with Trans Union, Experian and Equifax in developing and growing these related product categories with dealers, dealer groups, affiliates and OEMs. Bob previously worked for Dealer Marketing Services as President of ProCredit Express, with a focus on CBs, Compliance and Pre-Screen related products. Prior to that Bob started in the automotive industry as the VP of Sales with NCC and was instrumental in their use of Credit and Compliance products. Bob graduated from Biscayne University with a BA in Business Management and from Monmouth University with an MBA in Business Management.
Dwayne Wiggins began his automotive career as a salesman in 1988 at a Houston-area dealership and worked his way into various management positions. Throughout his retail career, he has received numerous sales awards, including multiple Chevrolet Legion of Leaders and Chevrolet Truck Honor Club awards, Mazda's Presidents Guild award, and the Houston Auto Show Salesman of the Year Award. For the past 15 years, Dwayne has been an invaluable member of the Automotive Training Academy team, a division of American Financial & Automotive Services, Inc.
Dwayne is a four-time recipient of the American Financial Trainer of the Year award and is dedicated to enhancing the skills and knowledge of everyone he works with. Dwayne is currently the F&I University development manager for American Financial, and his focus is to bring F&I departments into the next era. To achieve this, he relies on his 31 years of personal experience and the numerous years of experience of the American Financial development team.
When Dwayne is not teaching class, he is heavily involved with multiple state dealer associations. He has written numerous articles that have appeared in various automotive publications, including F&I and Showroom, NCADA Flashes, MTADA News Bulletin, GMMDA Sparkplug, and TADA's Dealers' Choice Magazine. In addition, Dwayne has been selected as a breakout session presenter for several previous NCADA Executive Forums.
Dwayne has dedicated his career to assisting dealerships in providing the best F&I experience for their customers. Dwayne’s automotive success comes from seeing each day as not only an opportunity to teach, but also an opportunity to learn. He believes that, regardless of your experience level, success comes when you are always open to learning more.
Larry Wenger comes to Ultimar with two decades experience in the Surface Protection Product Warranty space. Prior to joining The Granitize Family of Products, Larry successfully operated a general master agency, specializing in surface protection product warranty programs. Larry directed this agency in the highly competitive Northeast, Mid Atlantic, Southwest, Southeast, Midwest, and Great Lakes corridors. Since joining Ultimar, the team has rapidly expanded the company’s product offerings into new spaces, private aviation and the golf cart industry to name a few, along with continued growth in the RV sector, international markets, and private label programs.
Larry’s business experience includes three decades in multiple luxury merchandise industries, from buying, management, sales, and client services, both nationally and internationally. “My belief is if you want to be a bona fide leader, you must possess a non-wavering conviction to be an exceptional communicator and insist on exemplary client relations and services.”
Jonathan Himmelwright originally started with Dent Wizard in 2001 as a Sales Manager in Albany NY before transferring to Florida and being promoted to District Sales Manager. In 2012 Jonathan was hired as Regional F&I Manager for the Southeast Region. He was named Regional Vice President in 2017. Jonathan brings his dealer partners an exceptional customer experience along with his team of 6 Account Managers.
Thane Nyo is the vice president of Sales for Maverick Signings. Maverick Signings is the combination of mobile notary and retail automotive management professionals that have realized the obvious and increasing need for securing offsite and out-of-area contract signings related to vehicle sales. The company offers secure, accurate and expedient document signings for automotive dealers and direct lenders for transactions nationwide.
Their philosophy is to offer secure offsite document signings by giving our clients professional notary services nationwide. They are a full service Notary signing company. Their 'Moto-Fast-Sercure-Accurate' Customer service is a priority. Fast is their ability. Security is their Specialty. Accuracy is their job. Trust in Maverick to get the job done right the fist time.
Michael Tuno, has spent many years in the dealer industry, as well as in the insurance and banking industries as they relate to the dealer industry. His experience includes all aspects of dealer business including: Sales, F & I, Compliance, Dealer Financing, Training, and Income Development. With many years of experience and his unique and well rounded financial and insurance background, Michael has discovered that every dealership has many missed opportunities to maximize cash flow and avoid the expensive fines and penalties of non-compliance.
Robert J. Wilson, Esquire (Bob) is a Philadelphia lawyer and is General Counsel for ARMD Resource Group. Bob is the principal of Wilson Law Firm and has over 30 years of experience both as a counselor and as a litigator in State and Federal Courts. Risk management, problem solving and dispute resolution are his core competencies. Bob’s practice is largely in the consumer finance space and he regularly consults with Lenders and contributes articles on various compliance related issues.
John Kerper’s practice focuses on providing actuarial services to companies which insure and/or administer vehicle service contracts and related products, including “GAP” and other F&I products.
John is considered an industry expert in the field of F&I products and has written several papers on pricing and the analysis of liabilities of these products. He is also a frequent speaker at seminars on these topics.
John has been a Fellow of the Society of Actuaries and a Member of the American Academy of Actuaries since 1987.
Lee Bowron’s practice focuses on extended warranty, F&I products, personal and commercial lines and environmental reserving.
Lee Bowron has been in the insurance industry since 1990 and has been a consultant since 2001. Previously, he was the Chief Actuary for The General auto insurance. He has written articles on GAP insurance, Vehicle Service Contracts and other topics for journals and magazines, including Best’s Review.
Lee is an Associate of the Casualty Actuarial Society and a Member of the American Academy of Actuaries.
Currently Jonathan Hutchens is the Senior Business Manager with the Fabre Automotive Group in Baton Rouge, Louisiana. He has been with the Fabre Group for eight years. Previously he served as Business Manager and Finance Director with Price LeBlanc Nissan for 13 years. He is a 13 time Nissan/Infiniti Award of Excellence winner. He is a 20 year auto finance veteran with previous experience in sales and sales management.
Mackie joined the Simoniz Specialty Markets Division in 2003 and was integral in the rollout of our largest partner, Zurich. He has managed multiple responsibilities within Simoniz including sales, sales management, marketing, product design, training and the implementation of these at the dealer, agent and partner level.
He held the title of National Sales Manager with Dealers Financial Services, LLC the creator of the MILES Program, a military-only car finance program overseeing a sales team of 23 professional finance people responsible for bank contracts, service contracts and gap. Prior to this assignment he worked for and managed a territory as a Regional Sales Manager for Resource Automotive Group, servicing his clients within the reinsurance frame work created by Pat Ryan and his team. Mackie started in the Auto business as an F&I manager at a Dodge store in Lexington and has held the positions of F&I manager, F&I director, Sales manager and GM within that environment.
Patrick Brown joined IAS in 2016 and serves as the company's President and CEO bringing with him nearly two decades of management experience in the financial services industry. Before joining IAS, Mr. Brown was the Senior Vice President & General Manager of NetSpend's Commercial Prepaid business segment, a wholly-owned subsidiary of publicly traded Total Systems Services, Inc. In that role he was responsible for the strategy and overall growth of the Commercial Prepaid division.Mr. Brown joined Netspend subsequent to its acquisition of Procesa International, LLC, where he was founder and CEO. Before that he was General Manager of Euronet Payments & Remittance, Inc., a wholly-owned subsidiary of publicly traded Euronet Worldwide, Inc. Mr. Brown joined Euronet after its acquisition of Continental Transfer, of which he was a co-founder and served as the chief operating officer. Mr. Brown holds a master of business administration from the University of North Carolina at Charlotte and bachelor's degrees in economics and finance from Wingate University.
Will Green is President of the Louisiana Automobile Dealers Association (LADA) and its subsidiaries, Louisiana Automobile Dealers, Inc., LADIT, Inc., and the Louisiana Automobile Dealers Association Self-Insurers’ Trust Fund. These make up the full-service trade association for over 340 franchised new motor vehicle car and truck dealers in Louisiana, their for-profit company, their partnership with Blue Cross Blue Shield of Louisiana, and their workers’ compensation fund. Additionally, LADA has over 100 associate members.Mr. Green also manages the Louisiana Automobile Dealers Political Action Committee.
As Administrator of the LADA Self-Insurers’ Trust Fund, Mr. Green oversees the LADA workers’ compensation insurance program, which is the workers’ comp provider for 85% of the dealerships and their roughly 16,000 employees.
Mr. Green is a licensed attorney, lobbyist and life, accident and health insurance producer. He has drafted numerous pieces of legislation and regulations and is a regular speaker at state and national insurance and business conferences.
He obtained his Juris Doctorate and Civil Law Certification from Mississippi College School of Law and his undergraduate degree, Cum Laude, from Northwestern State University.