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Attendee FAQ

Online registration for the 2018 event is now open.

Please visit the Registration Page for more details.

If you register online, confirmations are automatically sent out to the email you provided during the registration process. If you sent in a registration form by fax, you should receive an email confirmation within two weeks to the email you provided on the form. In either case, if you did not receive a confirmation, it may have been filtered out by your email system. Please contact (817) 277-7187 if you have any questions or concerns about your registration status.

You can pick up your badge at the event site, at the Industry Summit registration counter. For confirmation of your registration, you may call (817) 277-7187 or (800) 576-8788.

You must pre-register in order to take advantage of any early discount rates. If you register after the early bird deadline, you will be charged the regular rate. See the registration page for pricing. Pre-registration will also give you access to important attendee pre-event communications, ensure you get listed on the attendee roster, and streamline your registration approval and badge pick-up on-site.

Of course! You may purchase any of the passes directly at event site. Please review all registration policies before making your travel arrangements.

Requests must be made in writing prior to the deadline date. Please forward cancellation letters to Industry Summit c/o Custom Registration, Inc. 2001 E Randol Mill Rd., Ste. 135, Arlington TX 76001, Fax: (817) 277-7616, Email: [email protected]. A $75 processing fee will be applied. No refunds or credits will be granted, under any circumstances, after the September 7, 2018 deadline.

Any name changes or transferring of badges may be done upon event management’s discretion. Please email any changes to [email protected].

You must provide a business card and photo identification on-site for admittance into the conference. We recommend you bring a stack of business cards and a list of your event goals.

Please check out our Hotel & Travel page for information on the Caribe Royale Orlando.  Book your hotel room soon, as they fill up quickly.

The hotel is located just 30 minutes from Orlando International Airport and approximately $45 in cab fare. Please click here for addresses, maps and directions.

Click here for the Schedule.

Industry Summit is a trade event designed for professionals, but we encourage you to bring your family along to enjoy Orlando.

Spouses may purchase a Spouse Pass that allows entry into meal functions only. See the registration page for pricing.

During the conference dress attire is business casual.

Dates and location coming soon! Check back regularly. 

Exhibitor FAQ

Contact David Gesualdo at (727) 947-4027 or email [email protected] for booth availability. The most important thing is to COMPLETE A SPONSOR OR EXHIBITOR AGREEMENT with payment. This event will SELL OUT FAST, and we are unable to hold any space without a complete contract. You may also review the exhibit floorplan. For more information, please visit the Exhibitor Space Fees page.

Material handling, often referred to as drayage, is the movement of your freight from the carrier to your booth and then back to the carrier at the close of the event. Freight handling includes unloading your materials, storage at our warehouse for up to 30 days in advance of the event, delivery of the materials to your booth, the handling of empty containers to and from storage, and removal of your material from the booth for reloading onto your outbound carrier.

Yes. Material handling charges are computed based on the weight of your materials. The weight is rounded up to the closest hundred pounds (cwt.) and charged according to the rates published in your event service kit. Check your event schedule carefully to determine whether or not overtime charges may apply to your shipment.

For your convenience, Industry Summit recommends ELITeXPO. Representatives from this freight company will be on-site to assist you. Although as an exhibitor, you are free to use whatever carrier you like to transport your materials.

In most cases, an exhibitor may bring in what can be hand-carried in one trip without the use of the loading dock or hand trucks. Refer to the union jurisdictions in your service kit for specific information regarding your event.

YES – Badges will be required for all personnel in the conference area and to enter the exhibit hall during move-in, move-out and event hours. Badges must be worn at all times while in the exhibit hall. Exhibitor Badges will only be issued to those working in the booth. Those helping to set-up or teardown the booth will be given temporary worker badges – which will not be valid during event hours.

Exhibitors and sponsors can refer to their sponsorship agreement for their pass allotment or log-in to their custom registration portal to reference pass quantity.If you have used your allotment and require additional staff badges, or guest badges, you may purchase additional passes.

Industry Summit has set up on-line customized registration for your convenience!

Your log-in and password will be sent directly to the email address listed on your sponsorship or exhibitor agreement, and you can simply register your staff, make any changes, and keep track of your staff badges. If you prefer, you may fill out the manual registration form and fax to (817) 277-7616. The online registration link and manual form will be sent directly to the email address listed on your sponsorship or exhibitor agreement. If you need to make changes to your contact information please call (800) 576-8788.

You can pick up your badge on site, at the Industry Summit registration counter. You will be asked to show ID. For confirmation of your registration, you may call (817) 277-7187 or (800) 576-8788.

Payment is refundable if Industry Summit is notified in writing postmarked on or before the cancellation deadline date less a $300 processing fee. Cancellation policy applies to all exhibiting firms. Failure to appear at the exposition does not release the exhibitor from the responsibility for payment of the full cost of space rented.

Yes, exhibit personnel can transfer badges. But you must transfer the entire pass – it can not be broken up or transferred mid-event if the badge has already been picked up. You can either transfer the badge using your custom registration link, call (817) 277-7187, or inform the registration staff onsite.

You must provide a business card and identification on-site for admittance into the conference. We recommend you bring a stack of business cards and a list of your goals.

No. The exhibit hall will be closed during the conference hours. The registered exhibitors who have a badge are welcome to attend the seminars. Review the schedule for more information.

Yes. Please call David Gesualdo at (727) 947-4027 for more information.

Standard booth spaces include booth drape and ID sign only. No electrical, furniture or wastebaskets are included. If you need assistance to order everything you will need for your booth space (furniture, electrical, internet, etc.) please call (800) 576-8788.

Exhibitors who order a booth package will get booth drape, ID sign, (1) 6ft draped table, (2) side chairs, (1) wastebasket and (1) electrical hook up.

No, the exhibit hall does not have carpet and it is MANDATORY for all exhibitors to carpet their space. Order early to avoid additional fees and move-in delays.