Kevin Borgmann
President
Capital One Auto Finance
Borgmann’s 10 years of experience at Capital One includes roles in corporate strategy, Internet acquisitions, partnership and business development, prime credit card operations and more. As the head of the company’s auto finance division, he is committed to building relationships with dealers and driving value to customers. Borgmann’s keynote address at Industry Summit 2011 will focus on current market trends and how dealers and lenders can work together to build sustainable franchises in the new economy.

John Gray
Senior Vice President
Experian Automotive
Gray is responsible for leading and expanding Experian Automotive’s North American sales organization, developing new channels and working closely with dealer clients. Prior to joining Experian in 2006, Gray served as a general manager at Siebel Systems and held management and business development positions with several leading information and telecommunications businesses. His keynote address will provide an analysis of the changing lending and retailing landscape in the post-recession economy.

Stephen W. Wade
2011 Chairman
National Automobile Dealers Association
As president of Utah’s Stephen Wade Automotive Group, Wade brings more than 30 years of experience in automotive retail to his role as the NADA’s 2011 chairman. He has owned more than 20 franchises throughout Utah and formerly served as president of the Utah Automobile Dealers Association. Wade was on the front lines of the NADA’s efforts to protect the interests of dealers throughout the development of the Dodd–Frank Wall Street Reform and Consumer Protection Act. Wade’s keynote address will serve as a look into the future of dealer-assisted financing.

Gregory Arroyo
Executive Editor
F&I and Showroom
A veteran journalist and publicist, Arroyo has led the editorial direction of F&I and Showroom’s magazine and e-newsletter since 2006. Several of his articles, investigations and columns have earned special recognition from within and outside the industry. In addition to his speaking duties at industry events, he administers the magazine’s online F&I Forum and directed the publication’s Red Flags Rule and Dodd-Frank Act Webinar series. Prior to joining F&I and Showroom, Arroyo worked as a reporter for the Los Angeles Times and as a publicist and marketer in the consumer electronics industry.

Robert Harkins
President
RAH Consulting
Harkins’ background in the automotive industry includes consumer finance, sales and F&I management. He once served as vice president and director of training for an international credit insurance and vehicle service contract administrator and also has worked with Northwood University, NADA’s Dealer Candidate Academy, NCM Associates Inc., manufacturers’ dealer development programs, state dealer associations and AFIP. Harkins designs and presents Finance and Insurance, Compliance and Ethics seminars and workshops for dealerships, dealer groups, administrators and general agents.

Kevin Jacobs
Director of Training
Alaco Enterprises
Jacobs is responsible for designing, implementing and facilitating training initiatives for individual dealerships, credit unions, third-party administrators, general agents and OEMs. His more than 20 years of experience in the automotive industry includes positions in retail sales, F&I and dealership management and a number of successful entrepreneurial ventures. Jacobs has been a featured speaker at events sponsored by several captive finance companies and DealerTrack, and he was master of ceremonies at the 2008 Vehicle Service Contract Administrators Conference.

Joe Amendola
Senior Vice President
Resource Automotive
Amendola oversees all sales and marketing activities within Resource’s U.S. retail automotive segment. He began his career at the company in 1994 as an F&I specialist, holding a series of positions including area development manager, regional development manager and divisional vice president.

Stephen L. Amos
President
GSFSGroup
Amos oversees the day-to-day direction and management for all aspects of operations, sales, financial control, and strategic planning for GSFSGroup. He joined the company in April 2008 after more than 30 years in the automotive industry. Prior to entering the financial services segment more than two decades ago, Amos worked his way up from salesman to managing general partner in the course of a 14-year career on the retail side.

George Angus
Training Director
Team One Research and Training
Often referred to as the “Father of F&I Menus,” Angus is recognized industry-wide for his pioneering work in menu processes. His work in the training and software segments was preceded by a 17-year career in dealership management positions. Now a leading trainer and speaker, Angus has worked with thousands of F&I professionals, product providers and manufacturers and reaches nearly 8,000 subscribers via his “Saturday Morning Messages to F&I Masters” series. He is a valued contributor to F&I and Showroom and served as master of ceremonies at the inaugural Agent Summit.

Jimmy Atkinson
SVP/COO
AUL Corp.
As an accomplished speaker and trainer, Atkinson has led several F&I Conference workshops and sessions at NADA, RVDA, ATD and more. He joined the service contract segment after working as a sales representative, F&I manager, sales and general sales manager in franchised dealerships. Atkinson’s experience prior to joining AUL includes 16 years with the company now known as Assurant Inc., where he headed that company’s vehicle service contract division.

Jim Bass
CEO
Auto One Acceptance Corp.
Bass is a licensed CPA and he has served the industry in several roles, including leadership positions at DriversSelect, Travelers Leasing Corp. and Interactive Financial Acceptance. After 10 years as president and COO at the original Auto One, he founded Autoeloan.com Inc., an online subprime finance company. He is also treasurer of the National Automotive Finance association and a leading voice for the subprime, nonprime and buy here, pay here segments.

Michael A. Benoit
Partner
Hudson Cook LLP
As a high-profile attorney and dealer advocate, Benoit advises banks, sales finance companies, auto dealers, leasing companies, mortgage lenders and others on consumer financial services law. He is a member of the American Bar Association’s Section of Business Law, participates on the Consumer Financial Services and Cyberspace Law committees and serves as counsel to the Auto Finance Council and the Vehicle Finance Subcommittee, among others. In addition to serving as F&I and Showroom’s legal columnist, Benoit’s articles have appeared in the American Bar Association’s Business Law Journal and Mortgage Banker Magazine.

Michael Burgholzer
Senior Vice President
Warrantech Corp.
Burgholzer brought more than 21 years of retail auto experience to Warrantech when he joined the company this year.  From Sales Person to Dealer Principal he has held almost every position in a retail automobile dealership and brings this real world expertise to Warrantech. Burgholzer also has performed dealership training and consulting for Interstate National and currently owns a large independent dealership.

Angelia Butts
Finance Director
Jenkins & Wynne
Butts has been on staff at Jenkins & Wynne Ford Lincoln Honda for 18 years, with the past 13 spent in the F&I department. She now serves as finance director and handles both special and conventional finance. As a firm believer in ongoing training, Butts is a student of the business and remains open to new ideas and solutions.

Pete Carey
Vice President of Sales
Toyota Financial Services
Since joining TFS in 1993, Carey has held positions in the captive lender’s dealer credit, collections, customer service center development and field services management departments. His current responsibilities include maximizing acquisitions and delivering on sales objectives for TFS while working with key stakeholders — including Toyota and Lexus dealers — as well as division partners. Prior to his current role, Carey served as the corporate manager of commercial finance.

Bart Carpenter
Director of Training & Consulting
GSFSGroup
Carpenter’s experience as a trainer includes department oversight and the production of training materials for major manufacturers and training companies. He has been at the forefront of several new techniques and programs, including virtual classroom training and “360” training programs. Before joining GSFSGroup in 2006, Carpenter worked his way to the top of the sales ranks in one of the nation’s largest Chevrolet dealerships.

Brian Casey
Partner
Locke Lord Bissell & Liddell LLP
As a member of Locke Lord Bissell’s Corporate Practice Group and co-leader of the firm’s Corporate Insurance Practice Group, Casey’s practice focuses on corporate, mergers and acquisitions, corporate and structured finance and other transactional and regulatory matters for corporate clients in the insurance, financial services and health care industries. He is an accomplished author and a nationally recognized speaker and has been recognized by Insurance Broadcast as one of North America’s “100 Most Powerful People in the Insurance Industry” for five consecutive years.

Chris Cochran
Finance Director
Haddad Dealerships
Cochran’s six years in the business have taken him on an accelerated path from sales associate to finance director for Haddad’s Toyota, Subaru and Hyundai franchises. He is the founder of Captain Credit, a special finance program that began as a social media marketing campaign and led to the opening of a standalone business serving nonprime customers. Cochran also is the author of a popular blog dedicated to the segment.

Bob Corbin
President and CEO
IAS
Corbin is a seasoned auto industry executive with 30 years’ experience in the automotive industry. Prior to joining IAS, he spent eight years in leadership positions at CNA National Warranty Corp., a leading provider of vehicle service contracts. In addition to executive roles, his experience as a general agent helps to drive his approach to building partnerships with dealers and managing a national distribution system.

David A. Duncan
President
Safe-Guard Products International LLC
As a 30-year veteran of the industry, Duncan has played a pivotal role in the introduction of many of the protection products that drive profits in the F&I office. Instrumental in growing Safe-Guard’s OEM, general agent and national account business, he now manages the deployment of turnkey programs for F&I business units. Prior to joining the Safe-Guard team, Duncan was chief executive of a national general agency and spent several years working at the dealership level.

Tony Dupaquier
Director of F&I Training
American Financial & Automotive Services Inc.
Dupaquier is head trainer for American Financial’s Automotive Training Academy and is responsible for the content, direction and marketing of F&I University. His career in auto retail began in 1990 and included positions ranging from sales associate to general manager before he joined American Financial in 2000. He has served as a guest speaker for a number of 20 groups, dealer associations and NADA conventions, and was master of ceremonies at last year’s F&I Conference.

Marv Eleazer
F&I Director
Langdale Ford
Ranking among the best-known F&I professionals in the country, Eleazer has built a sizable audience as a columnist for F&I and Showroom and a leading voice on the magazine’s online forum. His 30-year career in automotive sales and finance includes more than 20 at Valdosta, Ga.’s Langdale Ford, where he has held several key management positions.

James S. Ganther
President
Mosaic Compliance Services
Ganther serves as both an attorney and compliance expert at Mosaic Compliance Services, a company founded by legal professionals to provide compliance services on behalf of retail dealerships. He is a member of the National Association of Dealer Counsel and has been honored as a member of F&I and Showroom’s “Who’s Who in F&I.” He is a highly sought-after speaker and co-authored the second edition of The FTC Safeguards Rule Compliance Kit.

Luis Garcia
Director of Training and Development
Safe-Guard Products International LLC
Directing each of Safe-Guard’s training initiatives, which focus on outreach to dealers and agents, keeps Garcia on the road and in dealerships about 80 percent of the time. His areas of expertise include product knowledge, menu-selling and objection-handling techniques. Prior to joining Safe-Guard, Garcia was a top F&I director for one of the nation’s largest dealer groups, consistently ranking among the top 2 percent of the company’s F&I managers.

Gerry Gould
Director of Training
United Development Systems
After a 15-year career on the retail side, Gould leveraged his experience toward a second career as a top trainer. His nearly two decades of work in that segment has focused on the finance department as well as sales and sales management, and he continues to serve as a regional F&I director for the nation’s largest automotive retailer. Gould also is a valued contributor to F&I and Showroom and hosts the “Tip of the Week” video segments on the magazine’s Website.

Tom L. Hampton
Southwest Regional Director
Peritus Portfolio Services
A 30-year veteran of the buy here, pay here segment, Hampton is an expert in the areas of personnel, collection programs and interpersonal skills. His experience includes 10 years as a consultant in the Houston area, and he now owns an agency that caters to independent auto dealers. Last year, Hampton joined Peritus as Southwest Regional Director in charge of the purchasing of performing and nonperforming accounts.

Heather Haynes
Training and AutoSales2 Manager
JM&A Group
Haynes has more than 20 years’ experience in auto retail and has held positions ranging from service advisor to F&I and general sales manager. Her work at JM&A Group has included work as a trainer and training supervisor and currently focuses on the development, delivery and implementation of training solutions for dealer clients in the areas of F&I, variable and fixed operations. Haynes was recently certified by the U.S. Department of Justice to facilitate ECOA legal compliance training at dealerships nationwide.

Rod Heasley
Executive Vice President of Sales & Marketing
Peritus Portfolio Services
Heasley has more than 30 years’ experience in automotive retail, sales training and ancillary product development. Prior to joining Peritus Portfolio Services, he served as national sales director for Charter Warranty. A prolific writer and speaker, Heasley has contributed numerous articles on sales training, self-motivation and dealer development techniques and conducts sales training seminars for numerous state dealer associations.

Craig Hewitt
Senior Vice President, Dealer Services
GM Financial
Hewitt has nearly two decades of experience in the auto finance industry. He currently oversees credit and sales operations for the Southeastern United States. Prior to joining GM Financial, Hewitt held senior roles with HSBC Auto Finance and Capital One Auto Finance.

David Johnson
Social Media Strategist
Next Generation Dealer Services
A pioneer in the social media segment of dealership, special finance and service marketing, Johnson has held dozens of seminars on the topic and designed, trained on and implemented social media strategies for dozens of dealers. He also manages PersuasiveConcepts.com, is a valued contributor to F&I and Showroom and spoke at last year’s F&I Conference.

Michael Kanzleiter
Senior Manager Marketing
Mercedes-Benz Financial Services
Kanzleiter has been with the Daimler group since joining the company in his native Germany in 1997. He began in the company’s associate management program and has worked in Daimler’s lease financing, sales and marketing and wholesale financing divisions. Kanzleiter moved to Detroit in 2007 to support demerger activities for Daimler Financial Services before assuming his current role.

Kelly L. Mankin
Head of Manufacturer Sales
TD Auto Finance
Since joining Chrysler Corp. in 1985, Mankin served in a number of key leadership position before assuming his current role. His experience in the Chrysler family includes marketing and communication, leasing and financial, among others. Mankins most recently served as vice president of marketing and communications for Chrysler Financial before assuming his current position, in which he is responsible for developing the manufacturer sales channel for the newly formed TD Auto Finance.

Walter Masnyj
Senior Vice President and NW Market Executive
Bank of America Merrill Lynch 
Masnyj’s more than two decades of experience in automotive finance include commercial and retail loan origination, underwriting, collections, portfolio risk assessment and sales and marketing initiatives. He also has worked in captive finance and the commercial bank industry. Masnyj currently leads a team of client managers in the Pacific Northwest and is working to develop strategies to grow market revenue, deepen his firm’s presence in the business community and manage new and existing clients. 

Rick McCormick
Director of Training and Income Development
Automotive Financial Services
McCormick brings nearly three decades of industry experience to his current duties at AFS, including several years in automotive retail and several more as a top executive at Reahard & Associates. He also is an ordained minister and gifted speaker, having led numerous panels and workshops at past F&I Conferences, the inaugural Agent Summit and more. He is a member of the Association of Finance and Insurance Professionals and a frequent contributor to F&I and Showroom.

Cory L. Mosley
Principal
Mosley Training LLC
As a nationally recognized authority in the areas of “new-school” sales training, Mosley is at the vanguard of psychology, online sales and marketing strategies and connecting with the Gen Y market. He has worked with some of the most recognized names in the automotive industry, including major manufacturers and some of the nation’s largest retailers. Mosley also serves as F&I and Showroom’s “Sales Driver” columnist and recently launched the Control Your Sales Destiny seminar series.

Matt Nowicki
Director of Information Technology
IAS
In his 10-plus years at IAS, Nowicki has served as division chief, lead architect and developer for the “Smart” line of dealer software solutions. His two decades of experience in computer technology has included work in disciplines ranging from hardware and software development to network integration. Before joining IAS, Nowicki worked as a software developer, network administrator, database administrator, technical support representative and quality assurance analyst.

Joe Papa
Business Manager
Brown’s Ford of Johnstown
Papa has been with Brown’s Ford of Johnstown, N.Y., for 26 years. The list of front-end positions he has held in that time includes sales, sales manager, general sales manager and special finance department head. Papa’s desire to continually improve his processes and execution has kept him at the forefront of new developments from around the industry.

Adam Pope
Vice President, Director of Business Operational Support Services
Wells Fargo Dealer Services
A 20-year industry veteran, Pope’s current responsibilities include aftermarket product development and sales, credit-lending analysis and dealer, vendor and supplier relations. He also manages marketing information, which involves analyzing industry and internal performance data. Prior to joining Wells Fargo, he served in leadership positions at Mitsubishi Motors Credit of America and Mitsubishi North America. Pope also has worked as a sales incentive and objective setting program consultant and as a meteorologist in the U.S. Air Force.

Kelly Price
President
National Automotive Experts
Price has nearly two decades’ worth of experience directly related to training, distributing and marketing automotive aftermarket products. She and her company work with hundreds of dealers and agencies, specializing in income development in the fixed ops and finance arena. Price also serves president of NAE’s sister company, National Warranty Administration Network, which specializes in administering client-customized service contracts, ancillary products and warranties.

Ronald J. Reahard
President
Reahard & Associates Inc.
As president of Reahard & Associates, Reahard works to provide custom, in-dealership training programs, consulting services, and real-world solutions designed to drive profits and serve customers. He has created and conducted numerous training programs, seminars, and management workshops for NADA and various state and local dealer associations. Reahard served as one of the charter contributors to F&I and Showroom and has conducted workshops at several key industry events.

Brian Reed
CEO
Intersection Technologies Inc.
Reed’s 25-year career in the automotive industry includes senior executive roles at Mercedes-Benz Financial Services, Debis Financial Services, PeopleFirst.com, and Capital One Auto Finance. He was instrumental in the development of the F&I Express e-contracting solution and continues to direct Intersection Technologies’ consulting and custom IT development services for aftermarket administrators and auto finance companies. Reed was the founding CEO of Pricelock.com and has been honored as a “Pioneer of the Internet in the Automotive Industry” by J.D. Powers & Associates.

David N. Robertson
Executive Director
Association of Finance & Insurance Professionals
Robertson is the executive director of the Association of Finance & Insurance Professionals, an organization he co-founded in 1989 to support the in-dealership F&I process. He leads AFIP’s certification program, which was designed to offer a continuing education program addressing regulatory compliance and ethical practices. As an advocate for F&I-related issues, Robertson has extensive experience as an expert witness, industry consultant, and sought-after source for leading national news outlets.

Charlie Robinson
President and COO
Resource Automotive Inc.
Robinson’s 26-year tenure with Resource Automotive has included various leadership positions, including executive vice president of national sales and president of Resource Dealer Group. His current duties include oversight for all North American automotive segments including Resource Dealer Group, First Extended, reinsurance marketing, BDC, and national accounts. Before joining the company, Robinson served as vice president of finance and insurance for a publicly owned dealership group.

Kenneth Shilson
President
Subprime Analytics
Shilson is a licensed CPA and the founder of Subprime Analytics, a consulting company which provides subprime portfolio analysis services and custom credit scoring solutions to dealers as well as due diligence services for banks and financial institutions. He is a pioneer in the concept of related finance companies, the founder the National Alliance of Buy Here, Pay Here Dealers (NABD) and the chair of that organization’s annual events. Shilson also is a widely published author, a valued source for F&I and Showroom and a leading member of numerous industry trade associations. 

John Vecchioni
Director of F&I Development and National Trainer
United Car Care
Also known as the “F&I Coach,” Vecchioni has more than 25 years of automotive sales and finance experience. A former sales associate, F&I manager, general sales manager and GM, he has channeled his experience into a series of training Webinars, which have focused on topics ranging from “The Sales Process” to “How to Be a Top Producer in F&I.” A prolific writer, Vecchioni has authored sales training procedures for major companies and articles for F&I and Showroom and other leading industry publications.

Kelly A. Wadlinger
F&I Manager
Faulkner Nissan Inc.
Wadlinger currently serves as finance director for Central Pennsylvania’s Faulkner Nissan. She is responsible for managing a department that now generates a seven-figure revenue stream. Wadlinger is a firm believer in continuing education, determination to improve and professionalism in the F&I department.

Marguerite Watanabe
President
Connections Insights
A 20-year industry veteran, Watanabe has devoted much of her career to sharing her unique mix of experience from working in automotive manufacturing and sales, captive and nonprime auto financing, credit reporting, lead generation and consulting, as well as international experience. She has worked for Nissan North America and Nissan Motor Acceptance Corp., Equifax, BarNone and BenchMark Consulting International and now serves on the boards of several leading finance and advisory boards.

Tom Wilson
F&I Director
McDonald Auto Group
This year, Wilson joined Michigan’s McDonald Auto Group after a career at the Riverside Group that was capped with the presentation of the 2010 F&I Dealer of the Year Award. He brings with him more than 30 years of management experience to the table, most of it spent in the automotive industry. A self-described training fanatic, Wilson has been featured in several industry publications and actively co-hosts a Facebook page dedicated to F&I excellence.

Jim Ziegler
President
Ziegler SuperSystems Inc.    
Ziegler’s nearly 40-year career in automotive retail includes work as a manager, trainer or consultant for more than 15,000 dealerships. He also has worked directly with major manufacturers and is widely regarded as a leading industry forecaster. Ziegler’s speaking engagements have spanned conventions ranging from state dealer association meetings to international venues. He served as a monthly columnist for Dealer magazine for 14 years and has been quoted by media outlets including BBC, CNN, Reuters and more.